Thank you for shopping at BabyHugs.  However, we understand that sometimes a product is not quite right and you may wish to exchange it.

If you are not entirely satisfied with your purchase, we are here to help.

You have 14 days from when you received your order to have your items sent back to us.

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Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 14 days will not be accepted. Unfortunately, we do not accept returns on SALE items.

We do not do refunds for returns unless the product is faulty. Your return will be made via an Exchange voucher at the amount of the product returned.

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*** Returns are not accepted for PRE ORDER items.

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Local Returns (for orders within Cyprus)

Email us at info@BabyHugs.com.cy stating your order number (which is on the invoice included in your order) and the products you would like to return and the reason of the return.

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Once your email is received and return request is approved, we will send you an email informing you on how to return the products back to us. The return process is to send it back to us at an Akis Express branch using telephone number 96862333 for pick up – charges on our behalf.

Free Returns: There is no return fee involved for you.
 

Exchanges

If you would like to exchange your product for an alternative please follow the Returns process outlined above. We can either exchange your product for another one of the same amount or provide you with a Gift exchange card  of the same amount and you can place an order of your choice again.

Gift Return

If you are returning an item you received as a gift, please follow the same procedure and send us an email at info@BabyHugs.com.cy and we will advise you how to return the gift product. When the gift product is returned, we will send you a gift voucher of the same value either via email or via courier (your choice). The gift voucher will be valid for a period of 90 days.

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Damaged Items

If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

By email: info@BabyHugs.com.cy

By phone: +357 96862333