This website is operated by Baby Hugs. This page contains all the terms and conditions that govern the access, use and the contractual agreement between the customer and the website (Baby Hugs). Throughout the site, the terms “we”, “us” and “our” refer to Baby Hugs , the terms “you” and “yours” refer to the customer of the website. By using our website you accept these terms and conditions in full. If you do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website or place any order.

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These Terms and Conditions might change in the future without any prior notice to the customer, so before placing an order read carefully the terms and conditions each time. A customer (you) is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who acts in the course of a legal transaction in the exercise of their commercial or independent professional activity.

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You must be at least [18] years of age to use our website; by using our website/placing an order in our website you are agreeing to these terms and conditions and you warrant and represent to us that you are at least [18] years of age.

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The contracts are between the customer and us. Our details are as follow:
Contracts are concluded with:

Name of the Company: Ovid Services Ltd

Address of the Company: Stavrou 79, 2035, Strovolos, Cyprus

Homepage: www.BabyHugs.com.cy

Contact: info@BabyHugs.com.cy

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1. Sales and Purchases Procedure

We will sell and you will purchase products from our website subject to the terms and conditions as stated below.

Our products offering are non-binding. By placing an order in our website as the order summary requires, the customer makes a binding offer to us.

We confirm the receipt of your order by sending you an email (order confirmation). The order confirmation does not constitute our acceptance to the offer made by the customer, but is only to inform the customer that we have received the order made.

Our acceptance is only made once the customer receives a second email stating the acceptance of the offer along with the confirmation of delivery.

The above procedure takes place within 2 working days after the order by the customer.

We reserve the right to decline your offer. We will notify the customer immediately.
The subject matter and scope of our services is as stated in our webpage description section.

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2. Prices

Our prices are as indicated in the offers/description of the products including VAT. Other charges may be applicable for the delivery of your order.

We accept the following methods of payment: Stripe and Credit/Debit cards from VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINERS, MAESTRO and JCB. Your payment card  will be debited as soon as you purchase the products. Shall we encounter any type of problem while trying to process your payment, we will contact you and advice you on how to proceed in order to resolve the issue.

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3. Delivery and shipping conditions

Delivery of the products occurs from a courier of our choice to the address given by the customer.

You must make sure that you have provided us the correct and complete address in which the order will be delivered. In the case of providing a false or faulty address extra costs will be charged for a new delivery to the correct address.

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4. Liability for faulty products and warranty conditions

The Statutory liability for fault product applies.

The colour of the products may be deviated from the one presented in our website depending on the screen and graphics card setting.

If the manufacturer of a product provides guaranty that it remains unaffected by this regulation.

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5. Cancellation Policy

You have the right to cancel any order that you make with us online within the period of 14 days without any reason. The cancellation period will expire after 14 days from the day on which you or a third party named by you, has acquire the products purchased by you. The returning products must not be used, damaged. They must be returned in to their original condition including all packaging as delivered initially to you.

In order to cancel or return the order you must inform us of your decision by sending a clear statement by e-mail to our email address info@BabyHugs.com.cy

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After you communicate your decision to cancel or return the order we will contact you through email in order to settle the issue accordingly.

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6. Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favourable standard delivery we offer) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value due to a non-necessary for the examination of the nature, characteristics and functioning of the goods dealing with them.

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7. Limitation of Liability

In the case of slightly negligent breaches of duty, our liability is limited to foreseeable, contractually typical, direct average damage according to the type of goods. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents.
We are not liable to contractors for slightly negligent breaches of immaterial contractual obligations.

The above limitations of liability do not apply to claims of the customer from product liability. Furthermore, the limitations of liability shall not apply to physical and health damages attributable to us or loss of life of the customer.

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8. Information on Online Dispute Resolution

According to EU Regulation No. 524/2013 (Online Dispute Resolution in Consumer Affairs), the European Commission provides a platform (called the “OS platform”) in which you as a consumer in disputes with us as an Internet merchant through your online purchase contracts or online service contracts can apply for out-of-court dispute resolution.

The online dispute resolution platform is available at:  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL

Baby Hugs is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

If you have any questions, you can contact us at the e-mail address info@BabyHugs.com.cy